Customer Service


Every term we collect textbook requests from the faculty. As soon as we have most of the information, we post the book list here on our website (long before we have the actual books). So if you place a textbook order early, we hold it for processing until the books are in stock. Peak availability is a few weeks before the start of term.

Book list online 6 Weeks prior to the start of term

*Health Sciences and Lu Valle Commons may have a slightly different schedule. Your confirmation e-mail will include your specific dates and locations.

Availability: For information or availability regarding specific titles please give us a call at (310)206-0791 and we will be happy to assist you.

Substitutions: Please keep in mind that although we will attempt to fill your order with books in your preferred condition, there are times when we do not have a title in the condition requested. When this occurs, we will automatically substitute what we have in stock and you will be charged accordingly.


Pricing: All prices are subject to change without notice. We make every effort to post the most current price on our website. However, we are not responsible for inadvertent input errors or delays in reporting price changes. Sales tax will be added to listed prices for all orders shipped within California based on your ship to address. Outside California, the buyer is responsible for any applicable sales taxes. The buyer is responsible for paying any customs duties on International orders where applicable.

Payment: For on-line purchases we accept American Express, Visa, Mastercard and Discover. In-store purchases may be made with the same credits cards, cash, check, BruinCard or Bruin Bill. Check subject to check acceptance policies. For more information about Bruin Bill click here.

Returns: Because we need to get textbooks back on the shelves as soon as possible, returns must be made in person. UCLA Extension customers may return orders by mail, all other restrictions and deadlines apply. Return deadlines are show in the table below. Courses lasting 2 weeks or less are non-returnable.

Purchase Made Returns Accepted
Week 2 (or prior) Until Friday of Week 2
Weeks 3 - Finals Within 3 days with 20% restocking fee
Purchase Made Returns Accepted
Week 1 (or prior) Until Friday of Week 1
Week 2 - Finals Within 3 days with 20% restocking fee
Purchase Made Returns Accepted
Preterm - Week 2 Through 2nd Week
Weeks 3 - 4 Within 1 business day
Week 5 - Finals No return privileges

Sales receipt required for all returns. For on-line purchases, use packing list. All items must be in their original unopened packaging in unmarked condition. Academic Publishing titles (all custom course materials), Casestudies, Cassettes, CDs, DVDs, & Software are not returnable.


The Associated Students of UCLA understands the commitments of the members of our student body to their military service. As such we will consider, on a case-by-case basis, any issues regarding an active member of the armed forces called to service during their time at UCLA. These issues might include, among others the need to return textbooks upon withdrawal from the University for service in the armed forces. Please come to the Textbook Services Counter, in Ackerman Union on A-level, and ask to speak to a manager so that we may both address your specific needs and inform you of the necessary paperwork we would require to accommodate your request(s). Any issues which may arise as a result of the call to service must be addressed prior to leaving the University for deployment.


If you choose to shop in person, you will find textbooks in three main stores on campus, depending on your course of study.

For undergraduates and many graduate students, textbooks for most courses are stocked in the Textbook area of the UCLA Store, A-level Ackerman Union, 310-206-0791.

Graduates and undergraduates in art, design, architecture & urban design, film & TV, theater, law, information studies, graduate management, policy studies, social welfare, urban planning and UCLA Extension (except ALC sold at Ackerman Union) will find textbooks in the UCLA Store - Lu Valle Commons, 310-825-7238.

Students in dentistry, medicine, nursing, public health and related areas will find textbooks in the UCLA Store - Health Sciences, 13-126 Center for Health Sciences, 310-825-7721.

The mailing address for all on-campus locations is 308 Westwood Plaza, Los Angeles, CA 90024. Please specify store name.


How long should it take before I get my books?Once order fulfillment begins, we process most orders in one to three business days. Ground shipping adds one to five business days. We recommend you order at least 8 business days before classes begin. Please know, we process all orders in the order they are received. The selection of 2nd Day only applies to the speed of shipping after we have processed your order.

Why did I receve a new copy when I ordered a used copy (or visa versa)?Although we will attempt to fill your order with books in your preferred condition, there are times when we do not have a title in the condition requested. When this occurs, we will automatically substitute what we have in stock and you will be charged accordingly.

Can you ship to Post Offices (P.O.) boxes?Sorry, we can only ship to P.O. boxes for Military orders. Military students must enter APO or FPO in the city field and select APO AE or APA AA for the state field.

How do I cancel my order?Please email and type "Cancellation" and your Order Confirmation number in the subject line of the email. Upon receipt, we will attempt to intercept your order before it is filled, once orders are fulfilled standard return policies apply. Sorry, we can not refund shipping or pick-up charges once an order is filled.

What about "backordered" items?If there is any item on your order that has not yet arrived, we will notify you that the item is on "backorder". As soon as that item comes into stock we will fulfill the remainder of your order. You will only be charged for items as they are fulfilled. 


Buyback prices are determined by campus demand for the book next term or national demand via used book wholesalers. When the UCLA Store needs a title for the following term, we attempt to pay a premium for it over wholesale buyback prices and online buyback prices. It is our preference to buy those books back from UCLA Students.


Save money up front when you rent your textbook.

This is the best option for those who want a lower up front cost, will not keep their textbook for their personal collection or do not want to participate in buyback. Rental books remain property of the UCLA Store and must be returned to the Buyback Services counter in Ackerman Union or at the customer service counter at Lu Valle Commons and the Health Sciences Store. Rental books must be returned to the same store where you rented them by the Monday following finals week. Late fees may apply. Marking and highlights must be kept to a minimum. Available to full time UCLA students only. If not returned, the student must pay replacement fees or a hold may be placed on the student's records. Store Rental options are not available online.


Online access cards are valid for only one use. As such, online access cards sold with books or packages are only available with new copies of the title.

If you want the online access card included with your order, please be sure to order a new copy of the book or package.


On Campus Housing Delivery
We are pleased to offer delivery to On Campus Housing residents on "The Hill" via the Housing Mail Center. Please allow 1-3 BUSINESS days for the processing of your order prior to delivery to the Housing Mail Center. Once you receive your order fulfillment email, you can expect your order to be delivered to the Housing Mail Center within 1 business day (M-F). You can check your UCLA Store account for the current status of your order. Please allow additional time for the Housing Mail Center to process your order and send you a pick-up email to the email account you have on file with UCLA Housing.

Housing Mail Center Delivery is for official, current residents of UCLA On Campus Housing. Please place your order using your name as it appears on your Bruin Card (as registered at UCLA) and ensure UCLA Housing has your current email address. This will ensure prompt email notification that your package is available for pick-up from the Housing Mail Center staff. The Housing Mail Center indicates that packages are held for pickup for a maximum of 15 calendar days.

Your shipping address should be input in the following format:
Student's First and Last Name (as registered at UCLA)
Building, Room #
330 De Neve Drive
Los Angeles, CA 90024

UCLA Housing Mail Center $3.95

We offer three shipping methods: Standard, 2nd Day and Overnight shipping (prices are indicated below). All shipments are via UPS. Select “Ground Service” for delivery to APO/FPO (military) addresses.  Please note that most international orders will have additional customs fees added upon delivery and these fees are the responsibility of the buyer. Oversized orders or shipments to remote international destinations may incur an additional fee. You will be asked to accept any additional charges before your order is shipped. Textbooks cannot be shipped to P.O. boxes. (APO/FPO boxes are OK)

Please know, we process all orders in the order they are received. The selection of 2nd Day and Overnight only applies to the speed of shipping after we have processed your order. Textbook orders are not scheduled for pick-up or delivery on weekends.

Please note: Due to the university holiday, orders will neither be processed nor shipped on the following dates: July 4 or September 4.

Standard $7.95
2nd Day $17.95
Overnight $27.95
International $37.95
All orders are subject to review, remote locations and oversize order may incur additional charges. If imposed, customer will be notified via email for approval to ship order with the increased shipping fee.

If you choose the Pick-Up option, you pay only $2.95 regardless of the number of books you order. If you place a Pick-Up order which contains items from multiple stores, each store will process their portion of the order and have it waiting for you at that store's location. Below is a chart of dates and locations for pick-up. Orders not picked-up within 30 days of their processed date will be disposed of through donation.

Provided that your books are in stock, you can expect to receive an email, within 2 business days, indicating that your order has "shipped" via TEXTBOOK PICK UP.

Ackerman Union Textbooks Services Counter Within 2 business days after order
Regular Store Hours
Health Sciences Customer Service Counter Within 2 business days after order
Regular Store Hours
Lu Valle Commons Customer Service Counter Within 2 business days after order
Regular Store Hours