Customer Service

Bookzone Customer Service


Please give us a call for current pricing & availability of titles in BookZone, 310-206-4041. Pricing & availability information from the BookZone Online website is not reflective of current store information. The website is a partnership between BookZone and Baker & Taylor and is only reflective of the current stock levels & pricing at our distributor.

Rare & Out-of-Print Services

Please e-mail us at Once we locate a copy, we will notify you to describe the book’s condition and quote you a price. After receiving your approval and pre-payment information, we will acquire the book for you.

Note: Rare & Out-of-print searches can take anywhere from a few days to a few weeks. If we have not found you a book after three weeks, we will discontinue the search.

Payment and Return Policies

Prices: All prices are subject to change without notice. For orders shipped within California, the applicable sales tax will be added to listed prices. For store purchases shipped outside California, the buyer is responsible for any applicable taxes and/or any customs duties on International orders where applicable.

Payment: We accept American Express, Visa, MasterCard and Discover, cash or check, subject to check acceptance policies.

Returns: Most purchases can be returned within 14 days of the date of purchase, providing the items are unused and in new, salable condition and accompanied by the original register receipt.

The following BookZone items are non-returnable:
- Test preparation materials (coded TEST.01-.08)
- Bargain Books (coded SALE)
- Special Orders
- Periodicals
- Molecular model sets
- Any BookZone item with unsealed digital media (CDs, DVDs etc.)

BookZone Online orders cannot be returned in store. Please refer to the Customer Service webpage at for all payment, returns, shipping or other customer service issues related to an online order. The BookZone Online website is operated by Baker & Taylor and is subject to all policies as specified on the BookZone Online customer service webpage. Inquiries related to online orders can also be made 9am-7pm EST Monday-Friday at 800-538-1271 or