*Health Sciences and Lu Valle Commons may have a slightly different schedule. Your confirmation e-mail will include your specific dates and locations.
Availability:For information or availability regarding specific titles please give us a call at (310)206-4041 and we will happy to assist you.
Substitutions: As you select books for your courses, you will notice that you have the option of selecting "Prefer New" or "Prefer Used", or you may select the preferred condition of the titles in your order individually. Please keep in mind that although we will attempt to fill your order with books in your preferred condition, there are times when we do not have a title in the condition requested. When this occurs, we will automatically substitute what we have in stock and you will be charged accordingly.
PAYMENT AND RETURN POLICIES
Pricing: All prices are subject to change without notice. We make every effort to post the most current price on our website. However, we are not responsible for inadvertent input errors or delays in reporting price changes. Sales tax of 8.75% will be added to listed prices for all orders shipped within California. Outside California, the buyer is responsible for any applicable sales taxes. The buy is responsible for paying any customs duties on International orders where aplicable.
Payment: For on-line purchases we accept American Express, Visa, Mastercard and Discover. In-person purchases may be made with the same credit cards, or with cash or check, subject to check acceptance policies.
Returns: Because we need to get textbooks back on the shelves as soon as possible, returns must be made in person. UCLA Extension customers may return orders by mail, all other restrictions and deadlines apply. Return deadlines are show in the table below.
Sales receipt required for all returns. For on-line purchases, use packing list. All items must be in their original packaging in unmarked condition. Academic Publishing titles (all custom course materials), Casestudies, Cassettes, CDs, DVDs, & Software are not returnable.
MILITARY SERVICE REFUNDS
The Associated Students of UCLA understands the commitments of the members of our student body to their military service. As such we will consider, on a case-by-case basis, any issues regarding an active member of the armed forces called to service during their time at UCLA. These issues might include, among others the need to return textbooks upon withdrawal from the University for service in the armed forces. Please come to the Textbook Buyback department, in Ackerman Union on A-level, and ask to speak to a manager so that we may both address your specific needs and inform you of the necessary paperwork we would require to accommodate your request(s). Any issues which may arise as a result of the call to service must be addressed prior to leaving the University for deployment.
If you choose to shop in person, you will find textbooks in three main stores on campus, depending on your course of study.
For undergraduates and many graduate students, textbooks for most courses are stocked in the Textbook area of the UCLA Store, A-level Ackerman Union, 310-206-0791.
Graduates and undergraduates in art, design, architecture & urban design, film & TV, theater, law, information studies, management, policy studies, social welfare, urban planning and UCLA Extension (except ALC sold at Ackerman Union) will find textbooks in the UCLA Store - Lu Valle Commons, 310-825-7238.
Students in dentistry, medicine, nursing, public health and related areas will find textbooks in the UCLA Store - Health Sciences, 13-126 Center for Health Sciences, 310-825-7721.
The mailing address for all on-campus locations is 308 Westwood Plaza, Los Angeles, CA 90024. Please specify store name. Textbooks are organized alphabetically by department, and then numerically by course and section number. Used texts cost up to 25% less than new ones.
Why can't I see the "pick-up" option? The pick-up option is turned off a few days before the scheduled pick-up dates, to allow us time to fill and check all orders. Remember if you place a "pick up" order which contains items from multiple stores, each store will process their portion of the order and have it waiting for you at that store's location.
Since early orders are held, is there any advantage to ordering early? Yes! We fill the orders in the same sequence we receive them. So by ordering early, you improve your chances of getting lower-priced Used textbooks.
How long should it take before I get my books? Once order fulfillment begins, we process most orders in one to three business days. Ground shipping adds one to five business days. We recommend you order at least 8 business days before classes begin. Please know, we process all orders in the order they are received. The selection of 2nd Day only applies to the speed of shipping after we have processed your order.
Why did I receve a new copy when I ordered a used copy (or visa versa)? Although we will attempt to fill your order with books in your preferred condition, there are times when we do not have a title in the condition requested. When this occurs, we will automatically substitute what we have in stock and you will be charged accordingly.
Can you ship to Post Offices (P.O.) boxes? Sorry, we can only ship to P.O. boxes for Military orders. Military students must enter APO or FPO in the city field and select APO AE or APA AA for the state field.
How do I cancel my order? Please reply to the confirmaion email and type "Cancellation" and your Order Confirmation number in the subject line of the email. Upon receipt, we will attempt to intercept your order before it is filled, once orders are fulfilled standard return policies apply. Sorry, we can not refund shipping or pick-up charges once an order is filled.
What about "backordered" items? If there is any item on your order that has not yet arrived, we will notify you that the item is on "backorder". As soon as that item comes into stock we will fulfill the remainder of your order. You will only be charged for items as they are fulfilled. For Undergraduate (Ackerman Union) orders, we will attempt to fulfill backorders through the Wednesday prior to the start of the term. Afterwards any unfulfilled Undergraduate (Ackerman Union) orders will be automatically cancelled. All other orders, Graduate or Extension (Lu Valle Commons/Health Science), with backordered items will be fulfilled, unless you request the backorder item cancelled.
CREDIT CARD AUTHORIZATION FOR ORDERS
When you place an online order with the UCLA Store textbook department, an authorization is made against your credit card for all new books. When your order is processed, your card will be charged for the actual books, new or used, picked for you.
Your packing slip will indicate the actual charge to be debited to your credit card. The actual charge will replace the authorization when the order is processed.
We'll match pricing from another store or commercial online site.
Purchase your textbooks from the UCLA Store Ackerman, the Lu Valle Commons Store, or the Health Sciences Store in order to participate. If you find the same textbook (same ISBN and edition), new condition only, in stock at any local bookstore or commercial website, bring your UCLA Store receipt and verification of the lower price offered, and we'll refund the difference. Online sites must be located in the United States and exclude peer-to-peer, auction, and marketplace sites, such as Amazon Marketplace, eBay, and Half.com. Subject to price verification at time of price match transaction. Customer must present current competitor's ad or printout of online price. Price matching must be completed before the refund deadline (Friday of Week 2), in store only. International and instructor editions excluded. Online quotes must be from a business, not an individual, and be in stock. See us for complete details. Does not apply to special offers or promotions, including mail-in offers, rebates, free-with-purchase offers, membership group or club pricing, limited quantity offers, bundled promotions, typographical errors, and special financing.
We guarantee we'll buy back these textbooks for half of what you paid.
If an instructor commits to using the same textbook for two consecutive quarters, we let you know at the beginning of the quarter that we will guarantee to buy these textbooks back for 50% of our selling price at the end of the quarter. Purchase your textbooks with the guaranteed buyback sticker from the UCLA Store, and sell them back before the end of finals week. Removing the sticker will invalidate the guarantee of 50% buyback for that book. This option allows more flexibility with marking and highlighting in the book. Other textbooks may qualify for 50% buyback, but these stickered titles guarantee that you will be able to sell back at the end of the quarter. Must be sold back in acceptable condition. Guaranteed Buyback options re not available online, however we will post a list of Guaranteed Buyback titles available in the UCLA Store for each quarter.
Save up to 60% when you rent your textbook.
Based upon your instructor's commitment to use the same textbook a number of times, your textbook options may include rental. Faculty are aware of the costs of higher education, and by using the same textbook for a minimum of four quarters, we are able to offer a rental option. This is the best option for those who will not keep their textbook for their personal collection or do not want to participate in buyback. Rental books remain property of the UCLA Store and must be returned to the Buyback Office in Ackerman Union or at the customer service counter at Lu Valle Commons and the Health Sciences Store. Rental books must be returned to the same store where you rented them by the Monday following finals week. Late fees may apply. Marking and highlights must be kept to a minimum. Available to full time UCLA students only. If not returned, the student must pay a replacement fee, the difference between the rental fee and new textbook price, or a hold may be placed on the student's records. Rental options are not available online, however we will post a list of Rental titles available in the UCLA Store for each quarter.
We offer three shipping methods: Standard, 2nd Day and Overnight shipping (prices are indicated below). All shipments are via FedEx. Select Ground Service for delivery to APO/FPO (military) addresses. Please note that most international orders will have additional customs fees added upon delivery and these fees are the responsibility of the buyer. International shipping is available by quote and calculated by your destination and package weight for which you will be contacted for approval of the charges. By Quote is specifically designed for our customers having an order shipped overseas. Textbooks cannot be shipped to P.O. boxes. (APO/FPO boxes are OK)
Please know, we process all orders in the order they are received. The selection of 2nd Day and Overnight only applies to the speed of shipping after we have processed your order. Textbook orders are not scheduled for pick-up or delivery on weekends.
You will be contacted via email with estimated shipping charges. The order will not ship until you reply back with approval of the quote via email.
If you choose the Pick-Up option, you pay only $3.95 regardless of the number of books you order. For Summer 2012, you may place orders for pick-up through Tuesday, June 19th at 7am. If you place a Pick-Up order which contains items from multiple stores, each store will process their portion of the order and have it waiting for you at that store's location. Below is a chart of dates and locations for pick-up.
Provided that your books are in stock, you can expect to receive an email, within 2 business days, indicating that your order has been processed and is ready to be picked up.
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