FAQ's

Q. What is the status of my order?

To find out the status of an order already placed online, login to shop.uclastore.com, go to "Order Tracking" located at bottom, or click on "Account" at the top of the screen, and select “My Orders” for information on current and past orders. For orders placed over the phone or through the mail, call our customer service department at (310) 206-8051 during our business hours, Monday – Friday, for information regarding your order.

Q. How do I make a return or exchange?

Please refer to each department's return policy and instructions by visiting the Returns page on our website.

Q. Can I place an order with a check or money order?

Of course!  You can send us a print out of your completed shop.uclastore.com shopping cart with payment,  or enter the information on our printable order form.  Payment must be in U.S Dollars, and take 4-6 weeks to process.  Mail your order  to: UCLA STORE (followed by Department name), 308 Westwood Plaza, Los Angeles, CA 90095.

Q. Do you deliver on weekends?

Unfortunately, Weekend deliveries are not available.  

Q. Do you ship to PO or APO/FPO addresses?

Yes, but only when using standard ground shipping.  We do not ship 2-Day or Overnight shipments to PO or APO/FPO addresses.

Q. What if my order is delayed?

We do everything we can to get your order shipped as quickly as possible, but we can’t control, nor are we responsible for, delays caused by bad weather, shipping company issues, or incorrect addresses given by the customer.  Also, expect longer processing times during promotional events or popular sports victories.

Q. Will my order be delivered when I'm not home?

Yes!  Our orders do not require signatures for delivery.  

Q. What happens if what I order sells out?

Hot products sell out quickly.  Although we’re constantly updating our web site to reflect current stock levels, popular items and sizes can sell out quicker that we can remove their images from our website.  Therefore, THE ABILITY TO ORDER AN ITEM ONLINE DOES NOT GUARANTEE DELIVERY.  We apologize in advance if any or all items on your order get canceled.

If your order was placed with a valid email address, you will receive notice, via email, of any cancellations.  We do not send backorders since many of our items are seasonal.  We encourage you to visit UCLASTORE.COM frequently since we regularly add new items.

 You can also log on to your account at shop.uclastore.com  for status updates and to see a list of items on your order that shipped once the order is in transit.

Q. Can I apply a discount for an item I didn't receive on a new order?

Promotional discounts used at the time of original purchase cannot be transferred to new orders, but will be applied  when exchanging an item for the same style in a different color or size.  

Q. Where is your store located?

The UCLA Store is located at the center of the UCLA campus in Westwood.

Our address is:
308 Westwood Plaza
Los Angeles, California


Click for Directions

Hours may vary due to holidays, quarter breaks, and special events. Check for store hours here.

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