FAQ's

Q. What is the status of my order?

To find out the status of an order already placed online, log on to your account at shop.uclastore.com
  and go to “View Your Order” for tracking and status information.  For orders placed over the phone or through the mail, call our customer service department at (310) 206-8051 during our business hours, Monday – Friday, for information regarding your order.

Q. Do you deliver on weekends?

Unfortunately, Weekend deliveries are not available.  


Q. Do you ship to PO or APO/FPO addresses?

Yes, but only when using standard ground shipping.  We do not ship 2-Day or Overnight shipments to PO or APO/FPO addresses.

Q. What is my order is delayed?

We do everything we can to get your order shipped as quickly as possible, but we can’t control, nor are we responsible for, delays caused by bad weather, shipping company issues, or incorrect addresses given by the customer.  Also, expect longer processing times during promotional events or popular sports victories.

Q. Will my order be delivered when I'm not home?

Yes!  Our orders do not require signatures for delivery.  

Q. What happens if what I order sells out?

Hot products sell out quickly.  Although we’re constantly updating our web site to reflect current stock levels, popular items and sizes can sell out quicker that we can remove their images from our website.  Therefore, THE ABILITY TO ORDER AN ITEM ONLINE DOES NOT GUARANTEE DELIVERY.  We apologize in advance if any or all items on your order get canceled.

If your order was placed with a valid email address, you will receive notice, via email, of any cancellations.  We do not send backorders since many of our items are seasonal.  We encourage you to visit UCLASTORE.COM frequently since we regularly add new items.

 You can also log on to your account at shop.uclastore.com  for status updates and to see a list of items on your order that shipped once the order is in transit.


Q. Can I apply a discount for an item I didn't receive on a new order?

Promotional discounts used at the time of original purchase cannot be transferred to new orders, but will be applied  when exchanging an item for the same style in a different color or size.  


Q. Where is your store located and what are the hours?
The UCLA Store is located on the main UCLA campus in Westwood. Our address is:
308 Westwood Plaza
Los Angeles, California


To find directions, click here
(
http://www.ucla.edu/map/driving.html)

Hours may vary due to holidays, quarter breaks, and special events. Check for store hours here.

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