RETURNS & EXCHANGES

Return Policy 

Apparel & Accessories: Purchases may be returned within 60 days of the date your order was shipped. Returned items must be in resalable, original condition/packaging, with tags attached. Shipping charges aren't refundable. See additional requirements in Apparel & Accessories Return Policies.

Computer Products: Unopened computer hardware, software, and peripherals are eligible for a refund within 14 days of purchase at the current selling price. Opened software and licensed products not returnable. Opened product return requirests are subject to manager approval arnd restocking fees up to %20. For more information and to request return authorization see Computer Return Policies.

Textbooks: Returns and exchange textbooks can only be made in person at a UCLA Store location. See Textbook Payment and Return Policies for details.

BookZone (Trade Books) BookZone online orders cannot be returned in store, Pleasem refer to the Customer AService webpage at uclabookzpone.mybooksandmore.com for all payment, returns, shipping or other customer service issues related to an online order. 

Graduation Etc. Please make sure your selection carefully. There are no refunds or exchanges and all orders must be picked up in person at the UCLA Store.


Returning/exchanging an online purchase at our store:

Only items purchased online that comply with the conditions described above, can be returned or exchanged at the UCLA Store on campus in Ackerman Union. Please present your original packing slip when requesting an exchange or refund.

For hours or additional information, please contact the UCLA Store, 308 Westwood Plaza, Los Angeles, CA · (310) 825-7711 · Download Printable Directions

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