Shipping Information

Our student staff works hard to pick and pack your order as quickly as possible. Please add total processing times to transit speed (in business days) when estimating delivery date. For status updates on your order, log onto your Account at top of shop.uclastore.com.

 

Processing Times

Processing varies by department. Please allow additional processing time during peak seasons, promotional and special events. We try our best, but ordering an item doesn’t guarantee it will ship! Product sells out or is found unsuitable to be shipped. We apologize ahead of time for any inconvenience this may cause. Thank you for your understanding and cooperation. Add 4-6 weeks processing for orders paid by check.
 

Apparel & Accessories

Due to Covid-19 safety precautions, Apparel & Accessories may take longer than normal to collect and process your order. If an item sells our before your order can be fulfilled, the item will be canceled off your order. You will only be charged for what ships when it ships.
 

Computers

Call for processing times (310) 825-6952. International Shipping not available for computer products.
 

Graduation Etc. & Campus Photo Studio

Allow 3-4 weeks processing for print orders, 1 week or less for digital images. Graduation Essentials will be delivered based on availability, and close to the general UCLA Commencement Ceremony. Commencement items and portraits are non-returnable and can't be exchanged for other items. All Sales of these items are final. Diploma frames cannot be shipped outside contiguous USA.
 

Textbooks

Most course materials arrive on campus a few weeks before each term begins, please allow 1-3 days for online order processing of in-stock items. For order availability, pick up locations and other details, see Textbook Customer Service.

Transit Times

Transit times below DO NOT include processing times. They refer to the travel time once item is scanned by the delivery service. The UCLA Store is not responsible for any carrier delays caused by poor weather, package mishandling or customer address errors. Due to current pandemic conditions, times shown are not guaranteed.
 

Standard Ground 

Details: Not available to AK, HI, and U.S. Territories
Transit Time: 2-7 business days*. This does not include processing (time needed to pull and pack your order).
Cost: $8.95
 

Overseas US States & Territories Air Freight

Details: Not available to PO or APO Box Addresses
Transit Time: 2-5 business days* This does not include processing (time needed to pull and pack your order).
Cost: $18.95
 

Rush Shipping 

Details: Not available to P.O. or APO Box Addresses
Transit Time: 2 -3business days   This does not include processing (time needed to pull and pack your order).
Cost: $18.95
 

Priority Shipping

Details: Not available to P.O. or APO Box Addresses
Transit Time: 1 business day*  This does not include processing (time needed to pull and pack your order).
Cost: $28.95
 

UCLA Store Pick Up

See UCLA Store Pick Up Information for details. 
Details:  Email sent when ready for pick up during stated hours. Orders not picked up within 15 days will be refunded and returned to stock. 
Transit Time: 1 -2 business days* This does not include processing (time needed to pull and pack your order).
Cost: Free
 

UCLA Housing Mail Center

See Delivery To On Campus Housing Mail Center for addressing instructions.
Details: Registered “Hill” Residents Only
Transit Time: 1-2 business days* This does not include processing (time needed to pull and pack your order).
Cost: Free
International Shipping Worldwide
International Shipping Terms: By placing an order, you agree to pay for any additional duties or fees imposed by the destination location. These can be 30%-150% of the total value of the merchandise. Please determine these costs before placing your order, as they can be higher than expected. Orders refused by recipient upon delivery will be considered an "abandoned package" and ineligible for a refund.

Details: Not available for computer products, diploma frames, and over sized items as indicated on select product pages.
Transit Time: Varies
Cost: $38.95
 
*Note: business days are defined as 9:00 am – 5:00 pm PT, Monday – Friday and exclude holidays and weekends. Orders are processed and shipped out during regular UCLA campus office hours.
 
For status updates on your order, login to your Account at top and footers of our website.

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