Shipping Information

 
Please add total processing and transit time (in business days) when estimating delivery date. For status updates on your order, log onto your “ Account” at top of shop.uclastore.com
 

Processing Times

Processing varies by department. Please allow additional processing time during peak seasons, promotional and special events.. Add 4-6 weeks processing for orders paid by check.

Apparel & Accessories

Allow 1- 5 business days* for ordered items to be collected, depending on stock availability and location. Expect longer processing times after promotional/special events or during the holiday season.
 

If an item sells our before your order can be fulfilled, the item will be canceled off your order. You will only be charged for what ships. We apologize if this occurs.

Computers
Call for processing times (310) 825-6952. International Shipping not available for computer products.

Graduation Etc. & Campus Photo Studio

Allow 3-4 weeks processing for print orders, 1 week or less for digital images.
 
Cap & Gown packages can only be picked up in person at Grad. Etc. Dept.in Ackerman Union.
 
Textbooks
Books are processed a few weeks before the term begins, or for UCLA Extension, Law and Medical School orders, as soon as the books are in stock. For more details, see Textbook Availability Schedule.
 

Cap & Gown packages can only be picked up in person at Grad. Etc. Dept.in Ackerman Union.

We try our best, but ordering an item doesn’t guarantee it will ship! See details below for information that will affect your order.
 

Transit Schedule

Transit schedule determined by our carriers. The UCLA Store is not responsible for any carrier delays caused by poor weather, package mishandling or customer address errors.


Standard Ground Flat Rate
Details: Not available to AK, HI, and U.S. Territories
Transit Time: 2-7 business days plus processing*
Cost: $7.95

Second Day** Flat Rate
Details: Indicates 2 business days* after package scanned by carrier
Transit Time: 2 business days plus processing*
Cost: $17.95

Next Day** Flat Rate
Details: Indicates next business day* after package scanned by carrier
Transit Time: 1- 2 business days plus processing*
Cost: $27.95

UCLA Store Pick Up
See UCLA Store Pick Up Information for details.
Details: Pickup locations vary by product ordered. 
Transit Time: Email sent when ready for pick up during store hours.
Cost: Free
 
UCLA Housing Mail Center
See Delivery To On Campus Housing Mail Center for addressing instructions.
Details: Registered “Hill” Residents Only
Transit Time: 1- 2 business days plus processing*
Cost: Free

International Shipping Worldwide

 International Shipping Terms: By placing an order, you agree to pay for any additional duties or fees imposed by the destination location. These can be 30%-150% of the total value of the merchandise. Please determine these costs before placing your order, as they can be higher than expected. Orders refused by recipient upon delivery will be considered an "abandoned package", and ineligible for a refund.

Details: Not available for computer products.
Transit Time: Varies
Cost: $37.95
 
*Note: business days are defined as 9:00 am – 5:00 pm PT, Monday – Friday and exclude holidays and weekends. Orders are processed and shipped out during regular UCLA campus office hours.
 
**Not available for PO or APO addresses.
 
For status updates onyour order, log onto your “ Account” at top of shop.uclastore.com

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