Shipping Information by Department

We try our very best, but ordering an item online does not guarantee that the item will ship!

If a requested textbook condition (used or new) is unavailable, the available condition will be sent, and you'll be charged accordingly.

If If an apparel or accessory item sells our before your order can be fulfilled, the item will be canceled off your order, and you will only be charged for what actually ships. We apologize ahead of time if this occurs.

Textbooks: Books are processed a few weeks before the term begins, or for UCLA Extension, Law and Medical School orders, as soon as the books are in stock.  For more details, see Textbook Availability Schedule. If requested textbook condition (used/new) is unavailable, the available condition will be sent, and you'll be charged accordingly.

Graduation Etc.:  Processing times are determined by product type: Print, or mixed print and digital orders - 4-6 weeks, Digital portrait orders only - 1 week or less. Individually purchased diploma frames follow the Standard Shipping Schedule below. Commencement (Cap &  Gown) packages cannot be shipped, and must be picked up by student at the Graduation Etc. Department located in Ackerman Union.

Computer Store: See Standard Shipping Schedule. International Shipping not available for computer products.

Apparel & Accessories and All Other Departments: See Standard Shipping Schedule . We apologize if any of the goods ordered sell out before order can be fulfilled. Unavailable items are canceled off the order at time of shipment, and an email notification is sent. You will only be charged for what has shipped.

Standard Shipping Schedule

Please allow additional processing time during peak seasons, promotional and special events. The UCLA Store is not  responsible for any carrier delays caused by poor weather, package mishandling, or higher than usual volume. Add 4-6 weeks processing for orders paid by check.

Method Cost Processing

(pick & packing)

Transit

(Orders ship from Los Angeles, CA)

Delivery*

(Days after order placed)

Standard Ground Flat Rate (Not avail. for AK,HI, and U.S Territories) $ 7.95 1-7 business days 1 -5 business days after pick up 2-14 business days
Second Day** Flat Rate $ 17.95 1-4 business days 2 business days after pick up 3-6 business days
Next Day** Flat Rate $ 27.95 1-3 business days 1 business day after pick up 1-5 business days
 UCLA Housing Mail Center (Registered "Hill" Residents only)  $ 3.95  1-3 business days  0-1 business day after pick up  0-5 business days
International Shipping Worldwide† (Read terms below) $37.95**  1-7 business days Varies by country Varies by country

*Note: business days are defined as 9:00 am – 5:00 pm PT, Monday – Friday and exclude holidays and weekends. Please allow additional processing time during peak seasons, promotional and special events. We are not responsible for any carrier delays caused by poor weather, package mishandling, or higher than usual volume.

**Not available for PO or APO addresses.  Orders are  processed and shipped out during regular UCLA campus office hours.


† International Shipping Terms: By placing an order, you agree to pay for any additional  duties or  fees imposed by the destination location.  These can be 30%-150%  of the total value of the merchandise. Please determine  these costs before placing your order, as they can be higher than expected. Orders refused by recipient upon delivery will be considered an "abandoned package", and ineligible for a refund. International Shipping not available for computer products. 

For status updates on your order, log onto “My Account” at shop.uclastore.com or contact bearwear@asucla.ucla.edu

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