Shipping Information

Apparel & Accessories

Computers

Graduation Etc. & Campus Photo Studio

Textbooks

Allow 1- 5 business days* for ordered items to be collected, depending on stock availability and location. Expect longer processing times after promotional/special events or during the holiday season. 

Call for processing times (310)825-6952

Allow 3-4 weeks processing for print orders, 1 week or less for digital images.

Books are processed a few weeks before the term begins, or for UCLA Extension, Law and Medical School orders, as soon as the books are in stock.  For more details, see Textbook Availability Schedule

If an item sells our before your order can be fulfilled, the item will be canceled off your order. You will only be charged for what ships. We apologize if this occurs.

International Shipping not available for computer products.

Cap & Gown packages can only be picked up in person at Grad. Etc. Dept.in Ackerman Union.

If requested textbook condition (used/new) is unavailable, the available condition will be sent, and you'll be charged accordingly.

We try out best, but ordering an item doesn’t guarantee it will ship! See details below for information that will affect your order.  

Please allow additional processing time during peak seasons, promotional and special events.. Add 4-6 weeks processing for orders paid by check.

Transit Schedule 

The UCLA Store is not responsible for any carrier delays caused by poor weather, package mishandling or customer address errors.

Method

Details

Transit Time

 

Cost

Standard Ground Flat Rate 

Not available to AK, HI, and U.S. Territories

2-7 business days plus processing*

$7.95

Second Day** Flat Rate

Indicates  2 business days* after package scanned by carrier

2 business days plus processing*

$17.95

Next Day** Flat Rate 

Indicates next business day* after package scanned by carrier

1- 2 business days plus processing*

$27.95

UCLA Store Pick Up

Pickup locations vary by product ordered

See UCLA Store Pick Up Information for details

Email sent when ready for pick up during store hours

Free

 UCLA Housing Mail Center

Registered “Hill” Residents Only

1- 2 business days plus processing*

Free

International Shipping Worldwide† (Read terms below)

Not available for computer products

Must agree to terms† detailed below

Varies

$37.95

 

*Note: business days are defined as 9:00 am – 5:00 pm PT, Monday – Friday and exclude holidays and weekends. Orders are processed and shipped out during regular UCLA campus office hours.

**Not available for PO or APO addresses.  

† International Shipping Terms: By placing an order, you agree to pay for any additional duties or fees imposed by the destination location.  These can be 30%-150%  of the total value of the merchandise. Please determine  these costs before placing your order, as they can be higher than expected. Orders refused by recipient upon delivery will be considered an "abandoned package", and ineligible for a refund. 

For status updates on your order, log onto your “ Account” at top of s shop.uclastore.com 

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