RETURN POLICY
Apparel & Accessories Return Policy:
Web purchases may be returned within 30 days of the date your order was shipped. Items marked as "Clearance" at time of sale are final sale and ineligible to be returned. Returned items must be in original condition /packaging, with tags attached. Expired promotional discounts active at the time of original purchase can only be transferred to new orders for exchanges of identical items in a new size. Returns that do not comply with these policies will be returned to the sender. Please see our Terms of Use section for additional information.
Returning Apparel & Accessories items ordered online:
You must request a Return Authorization before returning your item.
Please contact the Bearwear Customer Service Team at bearwear@asucla.ucla.edu to receive a Return Authorization and Return Shipping Label. Please include your order number and items you wish to return. Returns sent to the UCLA Store without Return Authrization will be returned to the sender without processing.
Please allow 2-6 weeks processing time after your order has been received.
Returning Apparel & Accessories web orders in person, at the UCLA Store on campus:
An item purchased online can only be returned at the UCLA Store on campus in Ackerman Union, under the conditions of our return policy as described above. Please include your original packing slip listing the item you wish to return. For hours or additional information please contact the UCLA Store, Bearwear Dept. at 310.206.0810.
Returning Apparel & Accessories items purchased at the UCLA Store on campus via mail:
Items purchased at our store on campus can be returned via mail for store credit only, by filing out our In Store Return Form, and including it along with the original store receipt. If return complies with our policy, credit in the form of a gift card will be emailed to the address submitted on the return form. The UCLA Store is not responsible for merchandise lost in transit to our store. For questions or more details, please contact the UCLA Store Bearwear Department directly at bwfloor@asucla.ucla.edu.
Computer Products:
Unopened computer hardware, software, and peripherals are eligible for a refund within 14 days of purchase at the current selling price. Opened software and licensed products not returnable. Opened product returns must be pre-approved, and are subject to a restocking fee up to 20%. For more information and to request return authorization, please Contact the Computer Store directly.
Textbooks:
Returns and exchange textbooks can only be made in person at a UCLA Store location. See Textbook Payment and Return Policies for details.
BookZone:
BookZone online orders cannot be returned in store. For information on returns, visit BookZone Customer Service.
Graduation Etc./ Campus Photo Studio:
Please make sure your selection carefully. There are no refunds or exchanges on Graduation Packs or portraits. Individually purchased diploma frames follow the same policies as Apparel & Accessories.
Returning an online purchase at our store:
Only items purchased online that comply with the conditions described above, can be returned at the UCLA Store on campus in Ackerman Union. Please present your original packing slip or sales order number when requesting a refund.
Visit UCLAStore.com for store hours and contact information.